Top-notch customer service and clear communication are two qualities that make customers loyal to some brands and not others. The same is true for apartment buildings and residential communities. It’s the people and the experiences they create that set some properties apart from others.
Customer-centric businesses that prioritize the well-being of the people they serve are the ones that will stay the distance. Part of that formula for property management teams, developers, and investors is clear communication, unobtrusively served to customers when and where they need it. The other part is friendly, helpful customer service from people who really care about the outcomes of their interactions. BuildingLink provides both.
Superior service, always
Customer service isn’t just about being there when things go wrong. It’s about smoothing the path so things rarely go wrong and sorting it out with a smile when they do. And that smile is yours.
Our Customer Service Gold package lets a dedicated team of professionals have your back to keep things peachy. Your support from our local team is tailored to your specific needs and subscription details. Tutorial videos, regular newsletters (but not too regular!), and ongoing training ensure you can stay on top of things with your building and provide the stellar service your community expects.
Regular follow-ups from our customer success team help us ensure things are tracking as expected. We stop unexpected issues blindsiding your operations. Our customer service is second to none and the secret sauce for our success.
Clever communications
We all have different preferences for how we like to communicate, but no one wants to be left out of the loop. The installation of Premium Living Media (PLM) screens in residential buildings allow management teams to communicate clearly and in real time with residents. The beauty of these screens is the unobtrusive nature of sharing information across your community.
Along with building updates, residents can be served pertinent information about the day – weather forecasts, the main headlines hitting the news and others . This adds value for residents, making the information shared even more relevant for them.
Advertising for local businesses, interspersed with special offers for building occupants can generate a small income for the building while creating a feeling of exclusivity and community pride. It’s a simple, yet very effective, method of ensuring everyone is kept up to date with community news while cutting down on management leg-work, unwanted intrusions into residents’ days, and improving community spirit.
BuildingLink’s core functionality provides all the necessary elements for creating happy, safe, and healthy communities. Our additional services boost community engagement, brand loyalty, and elevate the communities that access them above those that don’t. Learn more about BuildingLink with a free tailored demonstration today.