General

1. Navigate to the login page for your building. Alternatively, go to buildinglinkau.com.au and select ‘Login’ from the home page.
2. Select ‘Forgot Password’.
3. You will be prompted to enter your email address.
4. Once you have submitted your email address, you will receive an email in your inbox.
5. Click on the highlighted text in that email, labelled ‘Reset your password’.
6. This will take you to a webpage where you will enter and save your new password.
7. You will then be logged into your BuildingLink profile.

If you experience any problems resetting your password, reach out to your building management for assistance.  Alternatively, you can email the Customer Service Team at [email protected] with your full name, email address, and full name of your building, and we will be happy to assist.

This message appears when the URL you’re using to access BuildingLink needs to be refreshed.  To do this, you will need to log out (if possible), and then clear you browser’s history and cache.  Once you’ve done that, navigate to www.buildinglinkau.com.au and click the ‘Login’ button on the home page.

How to clear history and cache for Chrome:

1. Click the three dots standing vertically on top of each other in the top right hand corner;
2. Scroll down to more tools, select ‘Clear Browsing Data’;
3. Ensure the first three items are checked (browsing history, download history, and cookies and other site data), then select ‘Clear Browsing Data’;
4. Close Chrome, then reopen it and go to buildinglinkau.com.au to log back in.

How to clear history and cache for Edge:

1. Click the three horizontal dots in the top right corner;
2. Select ‘History’;
3. Select the three horizontal dots within the History screen and select ‘Clear Browsing Data’;
4. Select browsing history, download history, and cached images and files, then click ‘Clear Now’;
5. Close Edge, then reopen it and go to buildinglinkau.com.au to log back in.

If you find that when you log into BuildingLink each day, that the language is reverting to English (US) or English (UK), this is because the default language for the browser itself needs to be updated to English (AU).  To do this, go into the settings for your browser, search for ‘Language’ and follow the prompts to update the default language to English (AU).

Once you’ve done this, go back into BuildingLink and select ‘English (Australia)’ from the language dropdown menu.

The more information the better!  It is helpful for us to know the name of your building at the very least, and the specific information of the issue you are encountering, or assistance we can provide.  If you experiencing an issue with the site, screenshots are always helpful for the team, and ensures we can assist you to troubleshoot as efficiently as possible.

If you are reaching out requesting access for a BuildingLink site, please advise your ‘Username’ for BuildingLink.  And if it is employee access specifically you are requesting, it’s helpful to advise what authority level you are requesting.

Our Customer Service Team is in sunny Queensland, Australia. We respond to all email queries and requests well within 24 hours, clients often comment on the high quality of service they receive.

BuildingLink software is updated regularly without any down-time for our clients. We’re able to do this because the system is supported with multiple privately-owned servers that enable us to update programmes without ever having to make any module or part of a module unavailable – even for a second.

Our cloud-based servers are privately owned and distributed to increase the security of our network well above industry standards. In the 20 years of operating, we’ve never had a security breach. Security and reliability are built into each module of our service and we regularly update (without downtime for you) to keep everything safer than houses.

Along with maintaining our own private, distributed servers, all BuildingLink data is stored in a private cloud which no other organisation has access to. In addition to these measures – which are above industry standards – we follow the best data security recommendations and practices for ensuring the security of web and data servers as well as running the latest, most robust and secure software possible. On top of that, the Ritz-Carlton Residences Network tested our site over a two month period, including intrusion testing, and we passed with flying colours, achieving an overall A rating!