There’s a reason 64% of customers are happy to pay more if it means they’ll get better customer service. It’s because the customer service person at the end of the phone or email has the ability to improve or wreck your day. When things go wrong, a list of FAQs or worse – a bot – just adds fuel to the disaster that’s burning up your time.
Great customer service people are like gold. They’ll bend over backwards to make sure you get a great experience with their company. Poor customer service people are a dime a dozen and they’re not even worth that. It’s a fact that becomes more pronounced when the product is the software you use every day to get things done – not just a pair of shoes that pinch your toes.
We pride ourselves on the brilliant customer service team we have at BuildingLink. We know they are the enviable gem in our crown that our competitors just can’t match.
Getting to know you and your residents
When you adopt a new building management system, it takes time to get to know how to use it. Our customer service team run comprehensive training for new clients. It’s not just the initial support either, they’re always happy to help further down the track too, should clients need it.
We understand that it’s not just building and strata managers that need to get familiar with the software for it to make life easier for communities – it’s residents too. If residents don’t use the building management software the best results can’t be attained. Streamlining processes and empowering residents to take care of their records just doesn’t work if they’re not supported to use the system. You need total buy-in.
That’s why our customer service team work closely with everyone in the communities we support – building and strata managers, residents and developers too. We know that when everyone is able to work together the whole community becomes stronger.
Custom service that’s always there to support you
We all forget things from time to time. This is especially true for parts of a system that we don’t use every day. It’s no one’s fault, our brains are wired to forget – when we don’t use certain skills or types of knowledge, we lose them.
Our customer service and training team leader, Louise knows all about this, thanks to her background in education and building management. But she and the rest of the Customer Service Team have got our clients’ backs. They’ve been busy creating a number of tutorial videos that remind people how to find and access those less-used functions of our building management software.