The customer support BuildingLink provides its clients is second to none in the Proptech space. We know our excellent service is what sets us apart from our competition. When the right support is available, technology has a human touch that can change lives. We’ve seen our building management solution bring communities together, enhance the convenience and safety of apartment living, and streamline building managers’ days so they can get more done. This is only possible because of the great team we have!
Leah Piron is our Customer Success Coordinator, responsible for making sure our customers have everything they need for their communities to make the most of our software solution. She’s one of the key people celebrating our customers’ success and dreaming up new ways to delight and surprise our clients. Below, Leah shares with us what a day at BuildingLink is like in her shoes.
: Thanks for taking the time out of your day to chat with us today Leah! You’ve been a part of the BuildingLink team for almost four years now, what attracted you to the business?
After getting my degree in Business Management I was keen to find a role that had plenty of variety so I could keep learning and adding to my experience. I get plenty of variety in my role and being able to work with different parts of the business from Sales to Marketing and Contract Administration means each day is different from the last.
: Can you take us through a typical day for you at BuildingLink?
Sure, my role is pretty wide-ranging and varied but it always has the focus of making sure our customers get the most from their BuildingLink sites. Some days, that means getting involved with sales activities, engaging with customers to ask for feedback and see where we can do even better, and working with our marketing and graphic teams to put together new campaigns for customers.
: Your background in floristry and love of crafting shows you’re quite a creative person, do you get much chance to flex your creative muscle with BuildingLink?
Definitely! I’m involved with a lot of our special projects and work closely with marketing too. Coming up with new ways to delight our customers and meet their needs is just a different way I get to express my creativity than with crafting or floristry, but it’s equally satisfying. I love working on different projects and also with our graphics team, who are amazing at what they do.
: What are some of the highlights you’ve had over the past four years of working with BuildingLink?
When I started with BuildingLink I was the Executive Assistant and Sales Administrator.This year I moved into the new role of Customer Success Coordinator and I love that I get more interaction with our customers. I now get to learn more about how customers are using the system and I have a deeper understanding of their needs. This means I get to work on new ways for BuildingLink to meet their needs and create new initiatives that support our customers better.
One example is the recent offer we put together for our Melbourne customers. They’ve all been through such a difficult year with the extended lockdowns – the longest of any city in the world – so 2021 has been pretty tough for our customers down south. We put together a kind of care package for them that included a design refresh for their portals, the option of screens for their buildings and ways to help them manage through the coming year.
A lot of the Melbourne communities we work with used BuildingLink to limit people in communal areas. Others repurposed the liability waiver feature in the system to allow residents the ability to indicate their vaccination status. The design refresh offer enabled them to bring those changes in line with the way they were using the system. Working on these initiatives is part of the fun, the other is seeing the results as we roll them out – it’s hugely satisfying!
: COVID changed a lot of things for people everywhere, how did it change your work with BuildingLink and BuildingLink’s work with customers?
There’s definitely been an increase in people’s reliance on stable and secure systems to manage their communities. It’s really rewarding being part of a team that delivers those benefits. From the perspective of BuildingLink, we’re growing and expanding to meet the evolving needs of residents and staff in apartment buildings. Things have changed dramatically over the past 10 years, and BL is changing with it.
: How do you expect BuildingLink will continue to change over the years to come?
The support we offer always reflects the changing needs of customers – that won’t change. But we’ll keep growing with our customers and adapting to their needs. Our new tutorial videos are a great example of new ways we can engage and educate customers on the system.