Providing the best support for the building management software our clients love is one of the things that makes us stand out from the PropTech crowd. We know that software of any kind is better when it comes with helpful, kind and knowledgeable support from real humans. That’s why we’re careful to ensure our training and customer service team thoroughly know their stuff and embody our values before introducing them to our clients.
Sarah Dickson is the latest member of our team. She’s spent the past three months getting familiar with every aspect of our software and ways of working. It’s been fantastic getting to know her while we show her the ropes. Now it’s time to introduce Sarah to you! So, without further ado, read on to get to know our latest team member.
Thanks for taking time out to chat with us today, Sarah, and to get to know you a little better. Let’s kick things off with a proper introduction.
Thanks! I started working with Lou and the Training and Customer Service team at BuildingLink Asia Pacific back in August. I’ve spent the past few months learning about every aspect of the software and the various ways we support our clients through email, chat and over the phone.
You’ve fast become a valued member of our team. What attracted you to the training and customer service role with us?
The strong emphasis on customer service and communication resonated with me. This approach was echoed through the hiring process. BuildingLink is committed to ensuring clients feel valued and supported while helping them with their queries. They also prioritise employee well-being and encourage a healthy work-life balance, which I find incredibly refreshing. Their commitment to clients and employees confirmed for me they’re a company I want to be a part of.
We’re so pleased to have you as part of our team too! What does a typical day look like for you, Sarah?
Most of my days are spent supporting and communicating with clients through phone, email, and chat. I also create new buildings within the software and assist clients with software-related tasks or data updates. I love ensuring they receive personalised ongoing support even after their initial setup with Buildinglink.
What aspect of BuildingLink’s software or support do you like the most and why?
The extensive customisation BuildingLink offers is outstanding. This system has been developed over many years, making it stable and providing a solid framework that allows buildings to be tailored to meet each client’s unique needs. It’s beyond what many other building management systems provide and combined with the tailored support we give, means we’re able to deliver outstanding value for our clients.
Can you share with us a few highlights of working with BuildingLink over the past few months?
I really love making a difference to our clients’ days. Recently, I encountered a client who was frustrated relating to a login issue and communicated quite abrasively. As our conversation progressed, they opened up and shared some personal information that shed light on the true reasons behind their approach. Receiving a thank-you email from them truly meant a lot to me, reinforcing the importance of our role in making a difference and the positive impact we can have on others.
Finally, tell us what makes you smile and who inspires you professionally.
I love nothing better than hanging out with my husband, Tim and our Bulldog, Olga. We enjoy going for walks and camping together. I’ve also developed an interest in gaming and have been amazed by how much technology has advanced since my first Nintendo Entertainment System in my early years!
As for professional inspiration, my Dad inspired me when I worked alongside him in my teens. His strong work ethic, problem-solving skills, and the respect he showed for his teammates still inspire me to do the best I can each day.