Getting back to residents, chasing up work orders, and keeping a residential building running smoothly is no mean feat. Poor customer experience and value for money are some of the common challenges strata management teams face.
Keeping on top of regulatory changes, maintenance issues, and resident management easily fills any strata manager’s day. Residents expect their complaints to be dealt with straight away, often forgetting that there are a hundred or more other apartments in their building that may also have issues to address.
When there is no single system to facilitate communication, track work orders or store relevant documentation, a day in the life of a strata manager becomes quite stressful. BuildingLink’s building management software boosts the effectiveness of any strata management team from day one. Let’s take a look at the three key areas of building management that software can make better.
Responsive and efficient service equals better value for residents
One of the most common complaints residents have about their strata management team is the amount of time it takes to have requests acknowledged. Whether it’s a request for maintenance, a complaint about a neighbour, or a query about window cleaning, each resident call or email eats into the hours of a strata manager’s day.
BuildingLink’s software streamlines communication with SMS, email, and phone calls. Every contact is logged in the system for future reference and threads of conversations can be easily tied together into a single, coherent stream. Automatic responses to requests can be made to reassure residents their messages have been received and are being acted upon.
What’s more, residents are able to directly lodge maintenance issues through the resident App to speed up the resolution. Strata management teams can send mass notifications via SMS or email about building work with just a few clicks.
This greater level of responsiveness combined with the reduction in demands on strata managers’ time improves efficiency. The result is a higher level of service for residents.
Improving communication between residents and strata management
Each minute a strata manager spends on the phone with an irate resident is a minute that can’t be spent ensuring things run smoothly. By directing communication between strata management teams and building occupants to other channels, strata managers win back hours.
Any issues residents may have can be lodged with their strata teams via the resident portal or app. Residents are satisfied their requests are received and strata managers are freed to schedule requests in a more efficient manner.
This results in less of a ‘fire-fighting’ approach and more proactive management of buildings and the communities within them.
Minimise complaints about strata management
A large part of customer service is showing customers — or in the case of strata management — residents, that their voices are being heard and used to help shape the communities they are part of. BuildingLink’s software gives each resident a voice and the ear of their strata manager in an organised and manageable way that works for both parties.
Communication is a crucial part of creating harmonious and happy communities. Getting it wrong results in fractured relationships and high levels of complaints. Getting it right leads to greater satisfaction all around. When residents see their requests are being acted upon and information is transparent and shared freely, complaints are reduced.
By managing communication efficiently with a software solution, strata managers become more effective in their roles, and residents are happier with the support provided. Get in touch today for a demonstration of how BuildingLink can enhance strata management for you.