Interview with BuildingLink’s Newest Customer Services and Training Team Member, Stacey Savage


Our clients are at the heart of the BuildingLink business. The relationships we develop with clients guide the development of our software. They help us to continually improve the essential service we deliver. Our clients’ feedback and questions spark ideas for our development. They’re definitely an essential part of our business and the direction we take.

The other essential part of our business has to be the BuildingLink team. From sales to customer service and training and onto development, their hard work and honest collaboration have helped us take great strides since our beginning more than twenty years ago! By creating the best working conditions for our teams, we get the best talent to join us. It’s a win-win situation.

Today, Stacey Savage, our newest customer services and training team member joins us to chat about life with BuildingLink and what attracted her to the role.

: Hi Stacey! Thanks for taking some time to chat with us today. It’s a pleasure to learn more about you and your role with BuildingLink. Can you tell us a little bit about what you do?

Thanks! I joined BuildingLink in October of 2022 after relocating from Hobart, Tasmania. I’m part of the Customer Service and Training team, based in Queensland.

: Wow, that’s a big move! What attracted you to the role with BuildingLink’s customer service and training team?

After moving from Tassie in July 2021, I was looking for a new challenge in my chosen career. I’ve always worked in customer services in one role or another and when I saw the ad for the position with BuildingLink, I knew it would be a great fit for me.

: So, what does a typical day look like for you with BuildingLink?

My days are spent helping clients by answering their questions over email and the phone. I help troubleshoot issues and talk clients through the different modules of the system. I’m also preparing to train clients on BuildingLink’s software. That means getting familiar and comfortable with the various modules and functions of the whole system and how they work together.

: You mentioned that you’ve always worked in the customer service sector. What skills and experience have helped you with BuildingLink?

That’s right, I’ve worked in a number of different customer service roles. Even my first job, back when I was in year 8 of high school I worked in a takeaway shop, which taught me the value of good customer service.

I’d have to say my experience with relationship management has been a huge help. I’m also passionate about the service I provide – it’s one thing to help a client with a specific issue, but it’s far better to guide them on how to help themselves. It saves them time and means they can get more from the software. For example, writing an email explaining how to do something is often more time-consuming than showing someone how to action things themselves.

: That’s the kind of support that BuildingLink is well-known for, empowering customers to do more in less time is one of the key benefits of our system. What do you enjoy most about your new role?

The team I work with are fantastic. They’ve been really welcoming and supportive as I’m learning the ropes and getting familiar with the system. The people I work with make the job fun.

Being able to bring my whole self to work is another great aspect of working with BuildingLink. Whether it’s how I build relationships with our clients or having input into how we can improve the business – I feel like I can be myself and that my ideas are valued.

: That’s so great to hear. Tell us a little about yourself, who inspires you and how do you spend your time outside of work?

I think anyone who has the determination and drive to build something out of nothing is inspiring.
As for time outside of work, my husband and I have been exploring the great outdoors and discovering parts of Queensland with our new caravan. Having a home on wheels and going to new places is something we both really enjoy.